We are here when you need us.
Active partners, billing questions, refund requests, account changes, technical issues, or anything else: this page gets you to a real human within one business day.
- Phone
- (615) 675-3922
- Hours
- Monday – Friday, 9:00 AM – 6:00 PM Eastern · Response within one business day
- Pipelineworks LLC, Attn: Customer Support
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Pick the channel that fits what you need.
General support, billing, and account questions
Email support@pipelineworksllc.org. We acknowledge every inbound within two business hours during business hours and resolve most issues within one business day.
Refund requests or billing disputes
Email support@pipelineworksllc.org with the subject line "Refund Request" or "Billing Dispute" and include the engagement name and date. Refund handling is governed by our Refund Policy. We acknowledge refund requests within two business days and resolve within fifteen business days.
Active partners
The fastest path is your dedicated growth lead's direct line. If you do not have it on hand, email support and we will route you back to the right person same day.
Privacy and data requests
Email support@pipelineworksllc.org with the subject line "Privacy Request." We respond to privacy and data subject requests within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA). Full detail in our Privacy Policy.
Not yet a partner?
If you are not currently a Pipelineworks partner and you are interested in the Ascension Group Seller Certainty System, start on the Ascension Group site or send us a note through our contact page.
The questions we hear most.
How quickly will you respond to my email?
Inbound emails are acknowledged within two business hours during business hours (Mon–Fri, 9am–6pm ET). Most issues are resolved within one business day. Refund requests are resolved within fifteen business days per our Refund Policy.
How do I request a refund?
Email support@pipelineworksllc.org with the subject line "Refund Request" and include the engagement name, the date the engagement was signed, and a clear description of what you are requesting. Refund eligibility and processing is governed by our Refund Policy.
How do I cancel a month-to-month engagement?
Email support@pipelineworksllc.org with written notice. Cancellations take effect at the end of the current paid billing cycle. Full detail in Section 5 of our Refund Policy.
How do I update my billing information?
Email support@pipelineworksllc.org with the subject line "Billing Update." We will respond with a secure link to update your payment method through Stripe. We do not accept payment information by email.
What if I have a billing concern?
Please email us first at support@pipelineworksllc.org so we can resolve the issue directly. We are committed to working in good faith with every Client. Initiating a chargeback before contacting us is a material breach of the Engagement Agreement, per Section 10 of our Refund Policy.
How do I request my data or delete my account?
Email support@pipelineworksllc.org with the subject line "Privacy Request." See our Privacy Policy, Section 9, for the full list of rights available to you (access, correction, deletion, portability, opt-out).
I am having a technical issue with the system you built. Who do I call?
Active partners should contact their dedicated Pipelineworks growth lead first. If you cannot reach them, email support@pipelineworksllc.org or call (615) 675-3922 during business hours and we will escalate to the build team.
Where can I read your full policies?
Three documents govern every Pipelineworks engagement: the Terms & Conditions (the legal agreement governing your use of our services), the Privacy Policy (how we collect, use, and protect your information), and the Refund Policy (refund eligibility and processing).