These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "Client," or "User") and Pipelineworks LLC, a United States limited liability company ("Pipelineworks," "we," "our," or "us"), governing your access to and use of the website at pipelineworksllc.org (the "Site") and any services provided by Pipelineworks, including the Ascension Group Seller Certainty System (collectively, the "Services").

By accessing the Site, submitting a contact form, scheduling a strategy call, or engaging Pipelineworks' Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access the Site or use the Services.

Contents

  1. 1. Acceptance of Terms
  2. 2. Description of Services
  3. 3. Eligibility
  4. 4. Engagement Agreements
  5. 5. Fees, Billing, and Payment
  6. 6. Refund Policy
  7. 7. Marketing Spend and Third-Party Costs
  8. 8. Performance Guarantee
  9. 9. Client Responsibilities
  10. 10. Acceptable Use
  11. 11. Intellectual Property
  12. 12. Confidentiality
  13. 13. Disclaimers
  14. 14. Limitation of Liability
  15. 15. Indemnification
  16. 16. Term and Termination
  17. 17. Dispute Resolution and Arbitration
  18. 18. Governing Law
  19. 19. Modifications to These Terms
  20. 20. Miscellaneous
  21. 21. Contact Information

1. Acceptance of Terms

By accessing or using the Site or Services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are accepting these Terms on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

2. Description of Services

Pipelineworks provides done-with-you growth infrastructure services to real estate professionals nationwide, marketed under the brand "Ascension Group Seller Certainty System." The Services may include, without limitation: marketing strategy, funnel architecture, advertising campaign management, video creative production, inside sales agent (ISA) outreach, lead qualification, calendar booking management, customer relationship management integration, and recruiting infrastructure support. The specific scope of Services for any Client is governed by a separate engagement agreement executed between Pipelineworks and the Client.

3. Eligibility

The Services are intended for licensed real estate professionals, brokerages, team leaders, and similar businesses operating in the United States. Pipelineworks reserves the right to refuse Service to any individual or entity at our sole discretion, including but not limited to entities that we determine, in our judgment, are not a good fit for the Services or that present unacceptable legal, regulatory, or reputational risk.

4. Engagement Agreements

Pipelineworks Services are provided pursuant to a written engagement agreement ("Engagement Agreement") executed between Pipelineworks and the Client. The Engagement Agreement will set forth the specific tier of Services purchased (Foundation, Accelerator, or Command), the engagement length (typically a 3-month initial program or month-to-month), the program fee, the minimum monthly marketing investment, the management fee, the certified appointment quota (where applicable), and any other terms specific to the engagement. In the event of a conflict between these Terms and an Engagement Agreement, the Engagement Agreement shall control.

5. Fees, Billing, and Payment

5.1 Program Fees

Program fees for each tier (Foundation, Accelerator, and Command) are set forth in the Engagement Agreement and are payable in accordance with the schedule specified therein. Pipelineworks does not publish pricing publicly because every engagement is scoped to the Client's specific team size, market, and goals. Pricing in effect on your Engagement Agreement shall control for that engagement.

5.2 Onboarding Fee

A standard onboarding fee may apply to new engagements as set forth in the Engagement Agreement. Where the Client commits to the full 3-month program and books onboarding during the strategy call, the onboarding fee is waived as detailed in the Engagement Agreement.

5.3 Payment Method

All payments are processed through our payment processor, Stripe, Inc. By providing payment information, you authorize Pipelineworks (and Stripe on our behalf) to charge the payment method on file for amounts owed under your Engagement Agreement. You represent and warrant that you are the authorized user of any payment method you provide.

5.4 Recurring Billing

Where your engagement involves recurring monthly charges (e.g., month-to-month subscription, ongoing marketing spend, ongoing management fees), those amounts will be charged automatically on the billing date specified in your Engagement Agreement. You may cancel a month-to-month engagement at any time by providing written notice in accordance with Section 16, but charges already incurred or in-progress are non-refundable as set forth in Section 6.

5.5 Late Payments

Invoices not paid by the due date may be subject to a late fee of 1.5% per month or the maximum rate permitted by law, whichever is lower. Pipelineworks reserves the right to suspend Services for any account in arrears.

5.6 Taxes

All fees are stated exclusive of applicable taxes. Client is responsible for any applicable sales, use, value-added, or similar taxes arising from the Services, except for taxes based on Pipelineworks' net income.

6. Refund Policy

Pipelineworks' refund policy is set forth in the Refund Policy, which is incorporated into these Terms by reference. By engaging Pipelineworks, you acknowledge you have read and agreed to the Refund Policy.

7. Marketing Spend and Third-Party Costs

In addition to program fees, Client agrees to fund a minimum monthly marketing investment as set forth in the Engagement Agreement. This marketing budget is used to fund digital advertising spend on platforms including but not limited to Meta, Google, YouTube, and TikTok, as well as ISA outbound calling costs. Pipelineworks is responsible for allocating the marketing budget across channels in our reasonable judgment to maximize certified appointment outcomes. A management fee, set forth in the Engagement Agreement, is charged to cover Pipelineworks' active media buying and operational oversight. Marketing spend funds, once deployed to third-party platforms, are non-refundable.

8. Performance Guarantee

Where an Engagement Agreement specifies a certified appointment quota, Pipelineworks will deliver against that quota in accordance with the terms set forth in the Engagement Agreement and the Refund Policy. The "Skin in the Game Guarantee" referenced on the Site is governed by, and limited by, the specific terms of your Engagement Agreement and the Refund Policy. No representations made on the Site, in marketing materials, or during sales conversations create any contractual guarantee outside of what is expressly set forth in the Engagement Agreement.

9. Client Responsibilities

To enable Pipelineworks to deliver the Services, Client agrees to:

10. Acceptable Use

You agree not to use the Site or Services to:

11. Intellectual Property

All content on the Site, including text, graphics, logos, images, video, software, methodologies, scripts, frameworks, and the underlying systems and processes used to deliver the Services, is the property of Pipelineworks or its licensors (including The Ascension Group with respect to the Ascension Group Seller Certainty System brand and methodology) and is protected by United States and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site for the purposes for which it was made available. No other rights are granted.

Any feedback, suggestions, or ideas you provide to Pipelineworks regarding the Services may be used by Pipelineworks without restriction or compensation to you.

12. Confidentiality

Each party may have access to the other's non-public, confidential, or proprietary information ("Confidential Information") in connection with the Services. Each party agrees to maintain the confidentiality of such information and to use it solely for purposes of performing under the Engagement Agreement. Confidential Information does not include information that is publicly known, was already known to the receiving party prior to disclosure, or is independently developed without reference to the disclosing party's information.

13. Disclaimers

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WHILE PIPELINEWORKS WILL USE COMMERCIALLY REASONABLE EFFORTS TO DELIVER THE SERVICES IN ACCORDANCE WITH INDUSTRY STANDARDS, PIPELINEWORKS DOES NOT WARRANT THAT THE SERVICES WILL ACHIEVE ANY SPECIFIC FINANCIAL RESULT, INCREASE IN BUSINESS VOLUME, NUMBER OF TRANSACTIONS CLOSED, OR REVENUE. THE REAL ESTATE INDUSTRY INVOLVES MANY FACTORS OUTSIDE OF PIPELINEWORKS' CONTROL, INCLUDING MARKET CONDITIONS, INTEREST RATES, INVENTORY LEVELS, CLIENT EXECUTION CAPABILITY, AND ECONOMIC FACTORS. THE PERFORMANCE GUARANTEE SET FORTH IN ANY ENGAGEMENT AGREEMENT IS THE ONLY APPLICABLE PERFORMANCE COMMITMENT.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PIPELINEWORKS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS (INCLUDING THE ASCENSION GROUP) BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF PIPELINEWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PIPELINEWORKS' TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, THE SITE, OR THE SERVICES SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CLIENT TO PIPELINEWORKS UNDER THE APPLICABLE ENGAGEMENT AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to indemnify, defend, and hold harmless Pipelineworks and its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms or any applicable law; (c) your violation of any third-party rights, including any real estate licensing, fair housing, or telemarketing law; or (d) any content you provide to Pipelineworks.

16. Term and Termination

These Terms remain in effect for as long as you access or use the Site or Services. Engagement Agreements have their own term and termination provisions, which control over these Terms with respect to the Services. Either party may terminate an Engagement Agreement for material breach by the other party that remains uncured for thirty (30) days following written notice. Pipelineworks may suspend or terminate your access to the Site or Services at any time without notice if you violate these Terms or if continued provision creates an unacceptable risk in our judgment.

Upon termination, all provisions of these Terms that by their nature should survive (including without limitation Sections 6, 11, 12, 13, 14, 15, 17, and 18) shall survive.

17. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

The parties shall first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services through good-faith negotiation. If the parties are unable to resolve the dispute within thirty (30) days of written notice, the dispute shall be finally settled by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall take place in the State of Wyoming or remotely, in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS ACTION WAIVER: The parties agree that any arbitration shall be conducted in their individual capacities only and not as a class, collective, or representative action. The arbitrator shall not have the authority to combine or aggregate claims or to render a class, collective, or representative award.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of laws principles.

19. Modifications to These Terms

We may modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top and, where appropriate, notify you. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Site and Services.

20. Miscellaneous

Entire Agreement. These Terms, together with the Privacy Policy, the Refund Policy, and any Engagement Agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous understandings.

Severability. If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.

No Waiver. No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. No waiver shall constitute a waiver of any other provision or any subsequent breach.

Assignment. You may not assign or transfer these Terms or any rights hereunder without our prior written consent. Pipelineworks may assign these Terms without restriction.

Force Majeure. Pipelineworks shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, war, terrorism, pandemic, governmental action, network or platform outages, or other force majeure events.

Independent Contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

Notices. Notices to Pipelineworks shall be sent to support@pipelineworksllc.org. Notices to Client shall be sent to the email address on file.

21. Contact Information

Pipelineworks LLC
Attn: Legal
30 N Gould St, Ste N
Sheridan, WY 82801
United States

Email: support@pipelineworksllc.org
Phone: (615) 675-3922
Hours: Monday – Friday, 9:00 AM – 6:00 PM Eastern Time