Active partners, billing questions, refund requests, account changes, technical issues, or anything else: this is the page that gets you to a real human at Pipelineworks within one business day.
Mon–Fri, 9am–6pm ET
Response within one business day
Email support@pipelineworksllc.org. We acknowledge every inbound within two business hours during business hours and resolve most issues within one business day.
Email support@pipelineworksllc.org with the subject line "Refund Request" or "Billing Dispute" and include the engagement name and date. Refund handling is governed by our Refund Policy. We acknowledge refund requests within two business days and resolve within fifteen business days.
The fastest path is your dedicated growth lead's direct line. If you do not have it on hand, email support and we will route you back to the right person same day.
Email support@pipelineworksllc.org with the subject line "Privacy Request." We respond to privacy and data subject requests within the timeframes required by applicable law (typically 30 days for GDPR, 45 days for CCPA). Full detail in our Privacy Policy.
Pipelineworks LLC, Attn: Customer Support, 30 N Gould St, Ste N, Sheridan, WY 82801, United States.
If you are not currently a Pipelineworks partner and you are interested in the Ascension Group Seller Certainty System, the right path is the strategy call request form instead. That gets you in front of our partner team within one business day.
Inbound emails are acknowledged within two business hours during business hours (Mon–Fri, 9am–6pm ET). Most issues are resolved within one business day. Refund requests are resolved within fifteen business days per our Refund Policy.
Email support@pipelineworksllc.org with the subject line "Refund Request" and include the engagement name, the date the engagement was signed, and a clear description of what you are requesting. Refund eligibility and processing is governed by our Refund Policy.
Email support@pipelineworksllc.org with written notice. Cancellations take effect at the end of the current paid billing cycle. Full detail in Section 5 of our Refund Policy.
Email support@pipelineworksllc.org with the subject line "Billing Update." We will respond with a secure link to update your payment method through Stripe. We do not accept payment information by email.
Please email us first at support@pipelineworksllc.org so we can resolve the issue directly. We are committed to working in good faith with every Client. Initiating a chargeback before contacting us is a material breach of the Engagement Agreement, per Section 10 of our Refund Policy.
Email support@pipelineworksllc.org with the subject line "Privacy Request." See our Privacy Policy, Section 9, for the full list of rights available to you (access, correction, deletion, portability, opt-out).
Active partners should contact their dedicated Pipelineworks growth lead first. If you cannot reach them, email support@pipelineworksllc.org or call (615) 675-3922 during business hours and we will escalate to the build team.
Three documents govern every Pipelineworks engagement:
The fastest path is email. We acknowledge every inbound within two business hours and resolve most issues within one business day.
Email Customer Support